Delivery Information

At Ruta Candle – Online Shop, we strive to ensure that your orders are delivered quickly, safely, and at the most reasonable cost.

Shipping Methods

We partner with trusted carriers to deliver your orders across the United States:

• USPS – reliable and affordable standard shipping.

• UPS – fast and secure parcel delivery.

• FedEx – express and scheduled deliveries.

Processing Time

• Orders are typically processed and shipped within 1–3 business days after payment confirmation.

• Custom-made or large orders may require additional preparation time; we will contact you if extra time is needed.

Estimated Delivery Times

• Standard Shipping (USPS): 3–7 business days

• UPS Ground: 2–5 business days

• FedEx Express: 1–3 business days

Please note: Delivery times may vary depending on your location, carrier schedules, and holiday seasons.

Free Local Delivery – Spokane, WA

We are proud to offer free delivery within Spokane.
If you live in nearby areas, please contact us via the Contact Us to discuss the possibility of free or discounted local delivery.

Shipping Costs

• Shipping costs are calculated at checkout based on package weight, size, and delivery address.

• You will see the full shipping cost before completing your order.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery status online.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe:

• Please notify us immediately using our Contact Form.

• We will work directly with the carrier to resolve the issue as quickly as possible.

✨ At Ruta Candle, we take pride in carefully packing each candle so it arrives safely and ready to brighten your home.